Our policies have gained us
the reputation as a leading on line
crystal and glass retailer.
We pride ourselves in the personalized
services we offer to our customers.
If at any time you have a question, call us at our toll-free
1-800-277-8539 number
and let us know. Our gallery is open 10 am to 8 pm
PST. (We have only one gallery
to focus on, therefore we are able to offer you the individualized
quality service you deserve that sometimes is overlooked
when you deal with stores that have multiple store locations.) |
Daryl and Nancy
Stokes
owners
|
Refund policy:
If, for any reason, you would like to return an item, please
contact us.
We want you to be happy with your new purchase and we
will refund your money,
no hassles, no questions asked if you are not pleased with the
item. All we ask is
that you please contact us at 1-800-277-8539 and we will
give you a return authorization number.Then return the item in its original
box with all packing within two weeks, and we'll immediately
refund your money on the purchase price of the item. Sorry, shipping charges
may not be refunded.We strive for the highest standards of
excellence in all that we do. If your purchase does not measure up to your
expectations, we will promptly and courteously refund your money.
Safe, secure shopping on line:
ALL of our order forms are on secure order sites
so all information is encrypted to protect others from intercepting it.
We never sell or give your
name to anyone!
Information you give to us will only be used to process your transactions
and at your request, to enroll you in the the Swarovski Collectors Society
or Mats Jonasson
Collectors Society.They need to know where to
send your membership gifts!
We ship all over the world.
We insure all purchases shipped and our packaging is expertly
done to provide "safe delivery". If you have questions about shipping
costs..just call us...I think you will be surprised at how affordable we
can ship your purchases .Our number one priority is your complete satisfaction.
* *All Club pieces shipped FREE Ground UPS, only $10 for
rush 3 day UPS in cont. US
**All Orders over $100.00 shipped free within the Continental
US,ground shipping
*Overseas & Foreign Country Shipping not included.
**Order must be placed on internet form
Discounting:
We do not discount our collectable lines, as we do not want to see
your collection
devalued, but we do offer you substantial shipping savings,
and also friendly, knowledgeable, prompt service.. And of course,
on-line or in-person, the very best in good old-fashioned personal attention.
We accept all major credit cards
and do have a layaway plan for those interested.
NO SALES TAX
on all purchases shipped from our gallery to destinations out of California
. Think how much you can save on just the SCS
annual edition each year!!!!!
FREE giftwrapping available.
Think how easy it would be to have us gift wrap and send that special
gift for you. All you have to do is call us and make your purchase
and we do all the rest! Make sure you let us know how
you want your gift card to read!
Thanks for visiting our on-line Crystal Fox Gallery. Hope
to hear from you soon.
Nancy Stokes
owner Crystal Fox Gallery
on Historical Cannery Row
Monterey, Ca 93940
nancy@crystal-fox.com |
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